Shipping Problems

If there was a problem with your order to include damaged product or wrong product shipped to you - please email customerservice@alpineinterprises.com ASAP!  Please include the following information so we can find your order.

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Name and Address where items were shipped

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Name and Address of person paying for the order (if different)

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Date ordered

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Date received

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Problem with shipment - please be specific

Freight Problems - We must be contacted within 36 hours of package delivery:

If damage happens to your items in shipping - please accept the package and call us immediately.  We will help you submit a claim to UPS.  Do not allow UPS to take the package - no matter what the driver says as it will hold up any replacement shipment.  Claims are worked faster when our customers have the product.

Wrong Product Shipped - We must be contacted within 36 hours of package delivery:

If the mistake is ours we do everything needed to make sure you receive the correct product in a timely fashion.  We do need to receive the original order back before replacement can be made.  If time is of the essence, a credit card number can be given to your rep to hold and replacement will be sent immediately.  The item must be at the location shipped to, allowing UPS to pick up the item for return and someone must be available to allow UPS to pick up the package.  If this is not possible, you can request to ship back at your discretion but you are responsible for the safe return, if we do not receive the items within a timely fashion, your card will be charged for the replacement order.

Returns

By submitting an order on our shopping cart, you agree to all terms and conditions located in this website.  Please note: all information at the top of product pages are for specific items on that page and always override this policy.  We are one of the only sites that give return information at the top of the page ordered from.  We feel that when we have such a strict return policy that we do not hide it and this information is readily available for each product.